Getting Ready for Business Chat

WWDC 2018

Posted by Den on July 31, 2018 · 7 mins read
Getting Ready for Business Chat

Getting Ready for Business Chat

WWDC 2018

Getting Ready for Business Chat

WWDC 2018

Business Chat

Getting Ready for Business Chat

Custom Service platform Provider

Service medium to large cosumer brands

Fully featured platform

Agent console with built-in feature support
Back-end systems integration
Intelligent message routing
QoS monitoring

Train sales end engineering teams

Integrate with consumer brand customers

  • Ask your customers to sign up at register.apple.com
  • Integrate with Business Chat API
  • Implement use cases
  • Notify us for launch review

Consumer Brand

Steps to get ready

Expect sync and async integrations

Integrate Business Chat entry points

Website
In-App
Phone call
Email
Offline

Prepare logo and other assets

Begin app planning early

Brand Developer

Built-in Features

Built-in Features
Authentication Flow
Authentication

Your features

Branded App Developer

Shared app architecture

Chat with Messages button API

Sandbox Testing

Best practices

  • Test with Sandbox to create live experience domos
  • Enhance your app with a custom extension
  • Customize the user experience for Messages
  • Integrate Message API Button into your app, websites, and emails